In 1999, Disney’s FastPass allowed guests to pick their battles by skipping lines that weren’t worth the wait later, FastPass+ allowed them to book rides in advance. These sensational treks, still in use today, take Disney guests on compelling journeys to attractions such as Florida’s Space Mountain, which opened in 1975, and Tower of Terror, whose line winds through eerie, unkempt hotel gardens, a cobwebbed lobby, a spooky library, and a dark boiler room before reaching the maintenance-service elevators that function as ride vehicles. Then more-sophisticated tools arrived, including the secret switchback-a themed queue that feels linear but is, in fact, a twist-and-turn maze filled with atmosphere and mystery. For example, the original Snow White’s Adventures queue mural in Fantasyland featured a colorful, four-panel teaser depicting seven scenes from the attraction to come. Over the next few decades, the company perfected the waiting experience with a bonanza of abstract art, murals, props, and elaborate preshows designed to entertain but also distract its guests from the endless waiting. Thanks to the more structured arrangement, guests stopped complaining about the long queues at the fair’s Disney attractions, even if the lines hadn’t actually gone down. If they do, Americans might finally rid themselves of the drudgery of waiting.ĭ isney is thought to have invented the switchback queue (the kind that snakes back and forth) during the 1964–65 World Fair in New York. Queue line software#The design practices and software tools that line experts have been working on for years might become as common as the queues they manage. With social-distancing measures in place for the foreseeable future, queue management-once an esoteric subarea of logistics-is being recast as a health-and-wellness hero. Read: An extinction event for America’s restaurants The election was already bound to produce bottlenecks, but in states such as Georgia, even early voting has brought hours-long lines as voters wait to cast their ballot, hoping they don’t catch the virus along the way. Drive-through food banks with lines snaking for miles (and no end in sight). Students gearing up for remote learning, waiting in line to pick up equipment. Once a symbol of prestige (ever wait for hours to get into a club?), queues such as the one at Harper’s have become a symptom of the pandemic: hour-long lines wrapping around supermarkets. The owners had placed social-distancing markers on its stairs, but trying to get customers to comply on the public sidewalk proved challenging, they said in a statement. Americans call it a line.ĭuring the weeks that followed, Harper’s was linked to almost 200 COVID-19 cases, causing the brewpub to close its doors again temporarily. When the bar was allowed to reopen in June, at 50 percent capacity, fewer people could enter, and more had to wait. Like other bars and restaurants in the United States, Harper’s had closed when the state imposed a shelter-at-home order in March. O n June 8, a crowd of maskless college students gathered outside Harper’s Restaurant and Brewpub in East Lansing, Michigan.
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